Support

Contact

Email travis@spenceclinicalcontent.com. Tell me your iPhone model, your iOS version, and what happened.

Never include patient information in an email. I cannot answer questions about a specific patient. For clinical concerns, use your own facility's pathway.

Restore a purchase

Open Settings in the app, then tap Restore purchases under Purchases. Use the same Apple ID you bought with.

Request a refund

Apple handles all payments and refunds. Go to reportaproblem.apple.com.

Find your purchase receipt

With Learner Pro or Educator, open Settings and tap Purchase receipt under Purchases.

Export your entries

Open Settings and tap Export CSV under Data. This works on every plan.

Delete your data

Delete single entries in the Log, or tap Delete all entries under Data in Settings. This cannot be undone, so export first if you want a copy.

Reminders are not arriving

Open the iPhone Settings app, tap Notifications, and check that notifications are allowed for the app. Focus modes can also hold reminders back.

Moving to a new iPhone

Your records live on your phone and there is no account to sync them. An iCloud or computer backup of your iPhone includes them, so restoring that backup to your new phone brings them over.